FAQs
Find answers to the most common questions about shopping with ZOVANO, including orders, shipping, returns, payments, and more.
1. WHERE DOES ZOVANO SHIP?
ZOVANO ships to Australia, the United States, the United Kingdom, and selected international destinations.
Available delivery options and estimated delivery times are displayed at checkout based on your destination.
2. DO YOU OFFER FREE SHIPPING?
Yes. Essential Delivery is FREE on all orders, with no minimum purchase required.
Faster Standard, Priority, and Express delivery options are also available for an additional charge.
3. HOW LONG DOES DELIVERY TAKE?
Orders are typically processed within 1–3 business days.
Estimated delivery times after dispatch are:
Australia · United States · United Kingdom
Essential Delivery: 7–12 business days
Standard Delivery: 5–8 business days
Priority Delivery: 3–6 business days
Express Delivery: 2–4 business days
International
Essential Delivery: 10–20 business days
Standard Delivery: 8–15 business days
Priority Delivery: 6–12 business days
Express Delivery: 4–8 business days
Delivery estimates may vary due to customs, carrier delays, public holidays, severe weather, or other circumstances outside our reasonable control.
4. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, we will send a shipping confirmation email containing tracking information where available.
Please allow some time after receiving the email for tracking information to become active.
5. CAN I CHANGE OR CANCEL MY ORDER?
Orders may be cancelled until the item is fulfilled.
If you need to cancel an order or correct your shipping information, contact us as soon as possible at customer.zovano@outlook.com.
Once an item has been fulfilled or dispatched, we may no longer be able to modify or cancel it.
6. WHAT IS YOUR RETURN POLICY?
We offer a 30-day return window starting from the date your item is delivered.
Eligible products should be unworn, unused, in their original condition, and have their original tags attached.
Please review our Refund & Return Policy for complete eligibility requirements.
7. DO YOU OFFER FREE RETURNS?
Yes. Eligible returns include free return shipping, in accordance with our return policy.
Please contact Customer Care before sending your item back so we can provide the appropriate return instructions.
Our published business address is not a designated return address unless our Customer Care team specifically instructs you otherwise.
8. DO YOU CHARGE A RESTOCKING FEE?
No. ZOVANO has a 0% restocking fee for eligible returns.
9. CAN I RETURN FINAL SALE ITEMS?
Products specifically identified as Final Sale are generally not eligible for standard returns or cancellations.
This does not affect any rights you may have for faulty, defective, or incorrectly supplied products under applicable consumer law.
10. WHEN WILL I RECEIVE MY REFUND?
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds are issued to your original payment method. Your bank, card issuer, or payment provider may require additional time to process the refund.
11. WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible.
Include your order number, a description of the issue, and clear photographs where appropriate so our Customer Care team can review the matter and assist you.
12. CAN MY ORDER ARRIVE IN MULTIPLE PACKAGES?
Yes. In some cases, products within the same order may be shipped separately to help fulfill your order efficiently.
If this happens, you may receive separate tracking information for each shipment.
13. WILL I HAVE TO PAY CUSTOMS OR IMPORT DUTIES?
International orders may be subject to customs duties, taxes, or import charges depending on the destination country's regulations.
Where applicable, these charges are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated at checkout.
14. HOW DO I FIND THE RIGHT SIZE?
Please refer to the Size Guide available on our website before ordering.
Because sizing and fit may vary between styles, we recommend checking the relevant product information and measurements when available.
15. HOW CAN I CONTACT ZOVANO?
Our Customer Care team is available for questions about products, orders, shipping, returns, and other store enquiries.
Email: customer.zovano@outlook.com
Phone: +61 468 126 126
Website: zovanowear.com
When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you efficiently.