Refund policy
REFUND & RETURN POLICY
At ZOVANO, we want you to feel confident when shopping with us. If your purchase is not right for you, eligible items may be returned in accordance with the policy below.
1. 30-DAY RETURN WINDOW
We offer a 30-day return period, starting from the date your item is delivered.
Where applicable, the return window may be extended to account for weekends or public holidays in accordance with our store return rules.
To qualify for a return, the item must meet the eligibility requirements outlined below.
2. RETURN ELIGIBILITY
To be eligible for a return, your item must generally:
Be returned within the applicable return period.
Be unworn, unused, and in its original condition.
Have all original tags and labels attached.
Be returned with its original packaging where applicable.
Include proof of purchase or the relevant order information.
Items that show signs of wear, washing, alteration, damage caused after delivery, or other use beyond what is reasonably necessary to inspect the product may not qualify for a standard return, subject to applicable consumer law.
3. FREE RETURN SHIPPING
For returns that qualify under this policy, ZOVANO provides free return shipping.
Customers should contact our Customer Care team before sending an item back so we can provide the appropriate return instructions.
Please do not send returns directly to the business address displayed on our website unless our Customer Care team specifically instructs you to do so.
Unauthorized returns may result in processing delays.
4. NO RESTOCKING FEE
ZOVANO does not charge a restocking fee for eligible returns.
Restocking Fee: 0%
5. HOW TO REQUEST A RETURN
To begin a return, contact:
Email: customer.zovano@outlook.com
Please include your order number, the item you wish to return, and the reason for your return.
If your return is eligible, we will provide instructions on how and where to send your item.
Items returned without following the provided return instructions may not be accepted or may experience processing delays.
6. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible with your order details and supporting photographs where appropriate.
We will review the issue and provide an appropriate solution, which may include a replacement, refund, or another remedy available under applicable consumer law.
7. FINAL SALE ITEMS
Products specifically identified as Final Sale are generally not eligible for standard change-of-mind returns or cancellations.
Where ZOVANO designates particular products or collections as Final Sale, this will be communicated where appropriate.
Final Sale restrictions do not exclude any rights or remedies that cannot legally be excluded, including rights relating to faulty, defective, or incorrectly supplied goods.
8. EXCHANGES
If you would like a different size, color, or product, please contact Customer Care.
Depending on product availability and the circumstances of your request, we may provide exchange instructions or ask you to return the eligible item and place a new order.
9. REFUNDS
Once your return is received and inspected, we will notify you regarding the outcome of your return.
If approved, the applicable refund will be issued to your original payment method.
After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Original shipping charges may be non-refundable unless required otherwise by applicable law or the return results from an error attributable to us.
10. ORDER CANCELLATIONS
Orders may be cancelled until the item is fulfilled, in accordance with our store cancellation rules.
If you wish to cancel an order, contact us as soon as possible.
Once an item has been fulfilled, cancellation may no longer be available. If eligible, you may instead request a return after receiving the order in accordance with this policy.
If an eligible order is successfully cancelled after payment has been processed, the applicable amount will be refunded to the original payment method.
11. NON-RETURNABLE ITEMS
Certain products may not qualify for standard returns for hygiene, health, safety, personalization, or other legitimate reasons where permitted by applicable law.
These may include:
Personalized or custom-made products.
Gift cards.
Items marked Final Sale.
Items that have been worn, washed, altered, or damaged after delivery.
Other products that cannot reasonably be returned for hygiene or safety reasons once opened or used.
Any statutory rights relating to faulty or incorrectly supplied products remain unaffected.
12. AUSTRALIAN CONSUMER RIGHTS
Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws, including the Australian Consumer Law where applicable.
Where a product has a major failure or otherwise does not meet applicable consumer guarantees, you may be entitled to remedies beyond our standard change-of-mind return policy.
13. CONTACT US
For return, refund, exchange, or cancellation enquiries, please contact:
ZOVANO Customer Care
Email: customer.zovano@outlook.com
Phone: +61 468 126 126
Website: zovanowear.com
Business Address:
164 Military Road
Neutral Bay, NSW 2089
Australia
Important: The business address above is not a designated return address. Please contact Customer Care and follow the return instructions provided before sending any products back.