Privacy policy
PRIVACY POLICY
At ZOVANO, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how ZOVANO collects, uses, discloses, stores, and protects personal information when you visit zovanowear.com, make a purchase, create an account, contact us, or otherwise interact with our online store and services.
By using our Services, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
Depending on how you interact with ZOVANO, we may collect or process the following categories of personal information:
Contact Information:
Your name, email address, telephone number, billing address, shipping address, and other contact details.
Order Information:
Products purchased, order numbers, transaction details, shipping information, returns, refunds, and order history.
Payment Information:
Payment-related information required to process your transaction. Payments may be processed by Shopify and other authorized payment providers. ZOVANO does not necessarily receive or store complete payment card details.
Account Information:
Login credentials, account preferences, saved information, and other information associated with your customer account.
Device and Usage Information:
IP address, browser type, device information, operating system, website activity, pages viewed, interactions, referring URLs, and similar technical information.
Customer Service Information:
Information you provide when contacting us about orders, products, returns, complaints, or other enquiries.
Marketing Information:
Your marketing preferences and interactions with promotional communications where applicable.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
Directly from you when you place an order, create an account, subscribe to communications, complete a form, or contact us.
Automatically when you access or interact with our website through cookies and similar technologies.
From service providers that help us operate our online store, process transactions, fulfill orders, provide analytics, prevent fraud, or deliver marketing services.
From other third parties where permitted by applicable law.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to:
Process and fulfill orders.
Process payments and refunds.
Provide shipping and tracking information.
Manage customer accounts.
Respond to customer service enquiries.
Process returns and resolve order-related issues.
Operate, maintain, and improve our website and Services.
Personalize your shopping experience.
Detect, investigate, and prevent fraud, abuse, and security threats.
Send transactional communications relating to your purchases or account.
Send marketing communications where permitted by law and according to your preferences.
Measure the performance of our website, products, and marketing activities.
Comply with applicable laws, regulatory requirements, and lawful requests.
Protect our legal rights and the rights of our customers and other parties.
4. COOKIES AND SIMILAR TECHNOLOGIES
ZOVANO and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.
These technologies may be used to remember preferences, maintain shopping-cart functionality, understand website usage, improve performance, prevent fraud, and support advertising and analytics.
Depending on your location, you may have options to manage certain cookies or tracking technologies through our website's privacy controls or your browser settings.
Disabling certain cookies may affect the functionality of some parts of our website.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services, including:
Shopify and ecommerce technology providers.
Payment processors.
Shipping carriers, logistics providers, and fulfillment partners.
Cloud hosting and technology providers.
Customer service providers.
Analytics and performance providers.
Advertising and marketing providers where permitted by law.
Professional advisers, including legal, accounting, and compliance advisers.
Government agencies, regulators, courts, or law enforcement authorities where disclosure is legally required.
We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable law.
We do not disclose personal information simply because another organization requests it. Disclosures are made according to legitimate business purposes and applicable legal requirements.
6. SHOPIFY
Our online store is powered by Shopify.
Shopify may process personal information in connection with providing ecommerce infrastructure, checkout, payment-related functionality, fraud prevention, analytics, and other services used by our store.
Shopify processes certain information according to its own privacy practices and applicable contractual arrangements.
Customers may review Shopify's privacy documentation for additional information about how Shopify processes personal information.
7. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, platforms, applications, or services operated by third parties.
If you follow a third-party link, that party's privacy practices will apply to information collected through its service.
ZOVANO is not responsible for the privacy or security practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information.
8. ADVERTISING AND ANALYTICS
We may work with analytics and advertising providers to understand how customers interact with our website and to measure or improve our marketing.
Depending on applicable law, these providers may use cookies or similar technologies to collect information about website activity.
Where legally required, we will provide appropriate choices or obtain consent before using certain advertising or tracking technologies.
9. MARKETING COMMUNICATIONS
Where permitted by applicable law, we may send you promotional emails or other marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe option provided in the communication.
Opting out of promotional communications does not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, security notices, or customer service messages.
10. CHILDREN'S DATA
Our Services are not intended to be directed toward children below the age at which they can independently consent to the processing of their personal information under applicable law.
We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required.
If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
11. SECURITY & RETENTION
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining customer accounts, completing transactions, resolving disputes, preventing fraud, meeting accounting requirements, and complying with legal obligations.
When information is no longer reasonably required, we may delete or anonymize it, subject to applicable retention requirements.
12. YOUR RIGHTS & CHOICES
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
Access personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Request restriction of certain processing activities.
Object to certain uses of personal information.
Withdraw consent where processing relies on consent.
Request portability of certain personal information.
Opt out of certain marketing communications.
Exercise applicable choices regarding targeted advertising, cookies, or similar technologies.
These rights are subject to applicable laws, exceptions, and verification requirements.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
13. YOUR PRIVACY CHOICES
Where required or made available under applicable privacy laws, customers may use our website's privacy controls to manage certain uses of personal information, cookies, advertising technologies, or data-sharing preferences.
The availability and scope of these controls may depend on your location.
14. INTERNATIONAL TRANSFERS
ZOVANO operates an online store and uses service providers that may operate in different countries.
As a result, personal information may be processed or stored outside the country in which you live.
Where required, we take appropriate steps to ensure international transfers of personal information are handled in accordance with applicable privacy and data protection requirements.
15. AUSTRALIAN PRIVACY
Where applicable to our operations, we handle personal information in accordance with relevant Australian privacy requirements.
Australian customers who have questions or concerns regarding the handling of their personal information may contact us using the details provided below.
Nothing in this Privacy Policy is intended to limit privacy rights available under applicable law.
16. COMPLAINTS
If you have concerns about how we collect, use, disclose, or protect your personal information, please contact us first so we can review and respond to your concern.
Depending on your jurisdiction, you may also have the right to lodge a complaint with an applicable privacy or data protection authority.
17. LEGAL OBLIGATIONS
We may collect, retain, use, or disclose information where reasonably necessary to comply with applicable laws, regulations, court orders, legal proceedings, or lawful government requests.
We may also process information where necessary to establish, exercise, or defend legal claims and protect the rights, safety, and security of ZOVANO, our customers, or others.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business, Services, technology, legal requirements, or privacy practices.
When appropriate, we will update the effective date or otherwise provide notice of material changes as required by applicable law.
We encourage customers to review this Privacy Policy periodically.
19. CONTACT INFORMATION
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a privacy-related complaint, please contact:
ZOVANO Customer Care
Email: customer.zovano@outlook.com
Phone: +61 468 126 126
Website: zovanowear.com
Business Address:
164 Military Road
Neutral Bay, NSW 2089
Australia
The address above is provided for business and administrative purposes and is not a retail store, customer service location, or return address.
Last Updated: September 2026