Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by ZOVANO. Throughout the site, the terms “we,” “us,” and “our” refer to ZOVANO.
ZOVANO provides this website, including all information, products, services, features, and tools available through the site, subject to your acceptance of these Terms of Service and all other policies referenced herein.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use our Services.
Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services online.
SECTION 1 — ACCESS AND ACCOUNT
By using this website, you represent that you are at least the age of majority in your jurisdiction, or that you have obtained any consent required by applicable law.
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
You agree to provide accurate, current, and complete information when creating an account, placing an order, or otherwise using our Services.
We reserve the right to suspend or restrict access to accounts where reasonably necessary to protect our customers, website, or business from fraud, misuse, or unauthorized activity.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to display our products, colors, designs, measurements, and specifications accurately.
The appearance of products may vary slightly depending on your device display, lighting conditions, manufacturing variations, and other factors.
Certain products may be available exclusively online and may have limited quantities.
We reserve the right to modify or discontinue products, subject to applicable law.
SECTION 3 — ORDERS
All orders are subject to acceptance, product availability, and successful payment authorization.
After placing an order, you may receive an electronic confirmation. This confirmation acknowledges receipt of your order and does not necessarily constitute final acceptance.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where we identify suspected fraud, payment problems, pricing errors, product unavailability, or inaccurate customer information.
If we cancel an order after payment has been collected, the applicable amount will be refunded in accordance with our policies and applicable law.
SECTION 4 — PRICES AND BILLING
Product prices are displayed in the currency indicated on our website.
Prices, promotions, discounts, and product availability may change from time to time without prior notice, except where notice is required by applicable law.
You agree to provide current, complete, and accurate billing, payment, and contact information for purchases made through our store.
Taxes, duties, customs fees, or other charges may apply depending on the destination and applicable regulations.
SECTION 5 — SHIPPING AND DELIVERY
Shipping options, estimated delivery times, and applicable charges are provided during checkout and/or in our Shipping & Delivery Policy.
Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including customs procedures, carrier delays, severe weather, transportation disruptions, public holidays, or other unforeseen events.
Customers are responsible for providing accurate and complete shipping information.
SECTION 6 — INTELLECTUAL PROPERTY
All content available through the ZOVANO website, including trademarks, logos, photographs, graphics, text, product descriptions, designs, layouts, and other materials, is owned by, licensed to, or lawfully used by ZOVANO or the applicable rights holder.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit protected content without appropriate authorization.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not directly control.
Your use of optional third-party tools is at your discretion and may be subject to additional terms imposed by the relevant provider.
We may introduce new tools, features, or services through the website in the future. Such features may also be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We do not necessarily control or endorse third-party websites and are not responsible for their content, policies, products, or services except where responsibility cannot legally be excluded.
You should review the applicable terms and policies of third-party services before using them or completing transactions through them.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
ZOVANO uses Shopify to operate its online storefront and facilitate certain ecommerce functionality.
Purchases made through ZOVANO are transactions between the customer and ZOVANO, except where another party is expressly identified as providing a particular service.
Shopify is not responsible for fulfilling ZOVANO orders, providing ZOVANO customer service, or handling ZOVANO returns except to the extent expressly provided through a specific Shopify service.
SECTION 10 — PRIVACY POLICY
Your submission of personal information through our website is governed by our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected when you interact with ZOVANO.
SECTION 11 — FEEDBACK
If you submit reviews, ideas, suggestions, proposals, comments, photographs, or other feedback to us, you confirm that you have the right to provide that content.
Where permitted by law, you grant us the rights reasonably necessary to use feedback submitted for business, customer service, and promotional purposes in accordance with applicable law and our Privacy Policy.
You must not submit unlawful, abusive, defamatory, infringing, fraudulent, or malicious content.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.
We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law.
Nothing in this section limits any rights customers may have under mandatory consumer protection laws.
SECTION 13 — PROHIBITED USES
You may not use our website or Services to:
Violate applicable laws or regulations.
Infringe intellectual property or other legal rights.
Transmit viruses, malicious code, or other harmful technology.
Attempt to gain unauthorized access to our systems.
Collect or misuse another person's personal information.
Submit fraudulent or misleading information.
Interfere with the security or proper operation of the website.
Engage in fraudulent transactions or abusive conduct.
We may restrict access to the Service where these Terms are violated.
SECTION 14 — AGENTS
Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and ZOVANO.
Neither party has authority to create obligations on behalf of the other unless expressly agreed in writing.
SECTION 15 — TERMINATION
These Terms remain effective unless terminated by you or us.
You may stop using our Services at any time.
We may suspend or terminate access where reasonably necessary because of a material violation of these Terms, unlawful conduct, fraud, security risks, or misuse of our Services.
Provisions that by their nature should survive termination will remain effective following termination.
SECTION 16 — DISCLAIMER OF WARRANTIES
We aim to provide reliable access to our website and Services but cannot guarantee that the website will always operate uninterrupted, securely, or without errors.
To the maximum extent permitted by law, Services are provided on an “as available” basis.
Nothing in these Terms excludes warranties, guarantees, or statutory rights that cannot lawfully be excluded.
SECTION 17 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, ZOVANO will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the website or Services.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes or restricts rights or remedies that cannot legally be excluded under applicable consumer protection legislation.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify ZOVANO against reasonable losses, liabilities, claims, and expenses resulting from your unlawful use of our Services, material breach of these Terms, or infringement of third-party rights.
This provision does not apply where doing so would unlawfully restrict your statutory consumer rights.
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision under these Terms does not constitute a waiver of that right or provision.
These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and other policies referenced on our website, constitute the agreement governing your use of our Services, subject to mandatory applicable law.
SECTION 21 — ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent where such consent is legally permitted to be required.
We may transfer our rights or obligations in connection with a merger, restructuring, sale, or transfer of our business, subject to applicable law.
SECTION 22 — GOVERNING LAW
These Terms are governed by the laws applicable to our business operations in New South Wales, Australia, without limiting any mandatory rights or protections available to consumers under the laws applicable to them.
Nothing in these Terms is intended to exclude rights available under the Australian Consumer Law or other mandatory consumer protection legislation.
SECTION 23 — HEADINGS
Headings used in these Terms are included for convenience and organization only and do not affect the interpretation of any provision.
SECTION 24 — CHANGES TO TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices, operational requirements, or applicable laws.
The updated version will be published on our website with an updated effective date where appropriate.
Your continued use of the Services after changes become effective constitutes acceptance to the extent permitted by applicable law.
SECTION 25 — CONTACT INFORMATION
Questions about these Terms of Service may be directed to:
ZOVANO Customer Care
Email: customer.zovano@outlook.com
Phone: +61 468 126 126
Website: zovanowear.com
Business Address:
164 Military Road
Neutral Bay, NSW 2089
Australia
The business address above is provided for business and administrative purposes. It is not a retail location or designated return address. Customers should contact Customer Care before sending any return.